ORDER CONFIRMATION

• A confirmation email will be sent once your order is authorized and verified
• Once payment is verified, orders cannot be canceled or changed. However, we will do our best to accommodate your requests when possible

PRODUCTION INFORMATION

• All products are proudly printed in the United States
• Orders print and ship Monday-Saturday
• Some items may ship separately
• Our products are made-to-order specifically for you. Once you place an order, our production process begins, and we create your item according to your specifications

PROCESSING TIMES

• Standard apparel: 3-7 business days
• Embroidery, Mugs, All Sublimation & Custom hand-made products: 5-10 business days

SHIPPING FEES

• US Orders: Free shipping
• International Orders: $15.95 per order

SHIPPING TIMES (after processing)

• United States:
  • Standard: 10-25 business days
  • Expedited: 7-20 business days
• International:
  • Standard: 14-28 business days
  • Expedited: 7-14 business days

Total Delivery Time = Processing Time + Shipping Time

For example, if you order a standard apparel item with standard shipping to the US, you can expect:

• 3-7 business days (processing) + 10-25 business days (shipping) = 10-25 business days total

Please note that business days exclude weekends and public holidays

TRACKING

When available, we will send you a tracking number with the confirmation email so you can track your package online. To track your order, please click “Order Tracking” for information.

SHIPPING POLICIES

Multiple Orders

• Multiple orders placed on the same day cannot be combined
• We cannot split an order and ship to multiple locations
• If you wish to send items to different addresses, you will need to place separate orders for each shipping address

Address Changes

• Unfortunately, we cannot change the shipping address once an order goes into processing

Shipping Delays

• Shipping time is estimated and starts from the date of shipping, not the order date
• Delays may occur due to invalid addresses, customs clearance procedures, or other causes
• For international orders, delivery can take up to 30 days to some countries
• We offer compensation if shipping exceeds the timeframe stated in this policy
• Please submit a ticket within 1 month of shipment if your package doesn’t arrive on time, and our representative will respond within 24 hours (overdue requests may not be accepted)

Customs Charges and VAT Taxes

• International shipments from the US are shipped DDU (Delivered Duty Unpaid)
• We do not collect VAT (Value Added Taxes)
• All taxes, duties, and customs fees are the responsibility of the recipient
• Your package may incur local customs or VAT charges depending on your country
• We recommend contacting your local customs office for more information about your country’s policies

SPECIAL NOTES

• If you have a specific and tight desired delivery date, we recommend reaching out to us before making your purchase
• Don’t hesitate to email us at [email protected] if you have any questions regarding your shipment!